Job Description
Join our dynamic team at Boston Tech Solutions as an Immediate Hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced tech environment. This is a rare opportunity to start your career immediately with competitive pay, comprehensive benefits, and growth opportunities. Our Boston headquarters offers a collaborative culture where your contributions make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product training to stay current with offerings
Qualifications
- 1+ years of customer service experience in a tech environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in a fast-paced setting
- Associate degree or equivalent experience
- Availability to start within 48 hours of offer
- Strong problem-solving abilities with attention to detail