Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career today! We're urgently hiring motivated Customer Service Representatives to join our Columbus office immediately. This is a full-time, permanent position offering competitive pay, comprehensive benefits, and a supportive work environment. If you're a proactive communicator with a passion for helping others, apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet/exceed daily performance metrics (response time, resolution rate)
- Identify upsell opportunities for existing clients
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Flexibility to work occasional weekends
- Positive attitude and team player mentality