Job Description
Join our dynamic team at Baltimore Community Services! We're urgently seeking enthusiastic part-time Customer Service Specialists to deliver exceptional experiences to our diverse clientele. This flexible role offers competitive pay, growth opportunities, and the chance to make a real impact in our vibrant Baltimore community.
Perfect for students, professionals seeking work-life balance, or career changers! Enjoy a supportive environment with modern facilities and comprehensive training. Apply now to become part of our award-winning service team.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries and complaints efficiently with empathy and professionalism
- Process transactions using POS systems while maintaining accuracy
- Assist with inventory management and store operations
- Collaborate with team members to maintain high service standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Strong communication and conflict resolution skills
- Basic computer proficiency with ability to learn POS systems
- Flexibility to work evenings/weekends (20-30 hours/week)
- Valid Maryland ID and reliable transportation
- Positive attitude with problem-solving mindset