Job Description
Join our dynamic team at Denver Tech Solutions Inc. as an Immediate Hire Customer Service Representative! We're seeking motivated professionals to deliver exceptional client experiences in our fast-paced tech environment. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to grow with a leader in Denver's thriving tech sector. If you're ready to start immediately and make an impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities and contribute to revenue growth
- Meet or exceed monthly performance metrics for resolution time and satisfaction
- Participate in continuous training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce experience preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree a plus
- Must be authorized to work in the US immediately