Job Description
Join our dynamic team in Charlotte, NC and start immediately! We're seeking a passionate Customer Service Representative to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on growth. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions and maintain detailed customer records
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with CRM software (training provided)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte office
- Availability to work flexible shifts including weekends