Job Description
Join our dynamic team immediately! Pacific Coast Solutions is seeking a highly motivated Customer Service Representative to start right away in our Long Beach office. This is a fantastic opportunity for career-driven individuals ready to make an immediate impact. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued from day one.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with exceptional professionalism
- Resolve customer issues efficiently using CRM systems and internal resources
- Document interactions accurately in our customer database
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet and exceed daily performance metrics including call volume and resolution rates
- Identify upsell opportunities and promote company services appropriately
- Maintain detailed knowledge of product offerings and policies
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask and prioritize in a dynamic setting
- High school diploma or equivalent required
- Flexibility to work occasional evenings or weekends as needed
- Positive attitude with a customer-first mindset