Job Description
Join our dynamic team at MetroConnect Solutions and start your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in Milwaukee. This is a direct-hire position offering competitive pay, comprehensive benefits, and opportunities for advancement. If you thrive in fast-paced environments and excel at problem-solving, apply now to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking ability