Job Description
Join Boston Tech Solutions immediately as a Customer Service Representative! We're seeking dynamic professionals to deliver exceptional client experiences in our fast-paced tech environment. This urgent opening requires immediate availability to onboard and support our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture in downtown Boston.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% resolution rate
- Manage CRM systems to document interactions and track case progress
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities and cross-reference client needs
- Maintain service level agreements with 24-hour response time
- Train new team members on company protocols and product knowledge
- Generate weekly performance reports for management review
Qualifications
- High school diploma or equivalent; bachelor's preferred
- Minimum 2 years customer service experience
- Proficiency with Salesforce and Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Proven problem-solving abilities with conflict resolution
- Basic technical troubleshooting knowledge
- Immediate availability for onboarding within 48 hours