Job Description
Join our dynamic team in Chicago for an immediate full-time customer service role! We're seeking passionate individuals to deliver exceptional experiences while advancing their careers. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills make an immediate impact. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for calls and resolutions
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and basic tech tools
- Customer service experience (0-2 years acceptable)
- Must pass background check and drug screening
- Authorized to work in the US