Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Service Representative in San Antonio! We're seeking passionate individuals to deliver exceptional client experiences while supporting our rapidly growing client base. This full-time position offers competitive pay, comprehensive benefits, and immediate start dates for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in high-pressure situations
- Positive attitude with strong problem-solving aptitude
- Available for flexible shifts (including weekends)