Job Description
Join our dynamic team at Oklahoma City Solutions and start your new career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. This urgent opening offers competitive pay, comprehensive benefits, and a supportive work environment. Perfect for candidates ready to hit the ground running and make an immediate impact. Apply today and join Oklahoma's thriving business community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or similar environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced setting with competing priorities
- Strong problem-solving and conflict resolution abilities
- Must pass background check and pre-employment drug screen
- Immediate availability required – start date within 3 days of offer