Job Description
Join our dynamic team in Kansas City, MO for an immediate full-time Customer Service Representative position. We're seeking enthusiastic individuals to deliver exceptional support to our clients. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. No experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Meet daily performance metrics and quality standards
- Assist with special projects as needed
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown KC office