Job Description
Join our dynamic team immediately! Miami Tech Solutions is seeking a passionate Customer Service Representative to join our growing team in sunny Miami, FL. This is an urgent opportunity for candidates ready to start within 48 hours.
We offer competitive compensation, comprehensive benefits, and a vibrant work culture. If you're a people person with exceptional communication skills and a drive to exceed customer expectations, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Fluent English/Spanish bilingual skills required
- Exceptional problem-solving abilities
- Ability to thrive in fast-paced environments
- Strong typing skills (40+ WPM)