Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career immediately! We're seeking motivated Customer Service Representatives to deliver exceptional support to our valued clients. This full-time contract position offers competitive pay, flexible scheduling, and a supportive work environment. Perfect for individuals ready to hit the ground running in Oklahoma City's thriving business landscape. Immediate start available for qualified candidates.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document all interactions in CRM system with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for call resolution and satisfaction
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Oklahoma City location
- Availability to work flexible shifts (including weekends)