Job Description
Join our dynamic team at Jacksonville Business Solutions and kickstart your career immediately! We're seeking enthusiastic Customer Service Representatives to join our growing Jacksonville headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real impact. No experience necessary – we provide full training!
Why You'll Love Working With Us: Flexible scheduling, advancement opportunities, and a downtown location with free parking. Perfect for career changers, recent graduates, or anyone ready for a fresh start.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to address complex customer needs
- Document all interactions accurately in our customer database
- Meet daily performance metrics including call volume and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with patience and empathy
- Reliable transportation to downtown Jacksonville office
- Ability to work flexible shifts including evenings and weekends
- Quick learner with adaptability to changing processes
- Previous service industry experience preferred but not required