Job Description
Join our dynamic team at Nexus Solutions Group! We're hosting an exclusive hiring event for motivated Customer Service Representatives to join our Raleigh operations immediately. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a collaborative environment. Perfect for career changers and experienced professionals alike – no experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with cross-functional teams on process improvements
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (fresh grads welcome)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends