Job Description
Join our dynamic team in Albuquerque and start earning immediately! We're seeking motivated Customer Service Representatives for urgent placements with top local employers. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for candidates ready to contribute to Albuquerque's thriving business community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Immediate availability for onboarding