Job Description
Join our dynamic team at Delta Solutions Group and launch your career immediately in the heart of New Orleans! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our clients' growing needs. This is a direct-hire opportunity with competitive benefits and rapid advancement potential. If you thrive in fast-paced environments and possess exceptional communication skills, apply today to start your new career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using CRM tools and company protocols
- Process orders, returns, and service requests while maintaining accuracy
- Collaborate with cross-functional teams to address complex issues
- Document all interactions in Salesforce and maintain detailed case notes
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving abilities and emotional intelligence
- Availability for flexible shifts including weekends