Job Description
Join our dynamic team at Nashville Solutions Group and kickstart your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Nashville headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for rapid onboarding and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and internal knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Nashville area residency required