Job Description
Join our dynamic team in the heart of Nashville! We're seeking motivated individuals for immediate contract positions with potential for conversion. Enjoy competitive pay, flexible scheduling, and a vibrant work environment. No delays – start earning immediately while building your career in Music City.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Maintain high customer satisfaction metrics
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Strong attention to detail and multitasking ability
- Passion for customer success