Job Description
Join our dynamic team at Global Solutions Ltd for an exciting immediate hire opportunity as a Customer Service Representative. We're seeking motivated individuals to start within 48 hours and deliver exceptional client experiences. This role is perfect for proactive professionals ready to make an immediate impact in a fast-paced environment.
Our London headquarters offers state-of-the-art facilities and a supportive culture focused on professional growth. Enjoy competitive benefits including health insurance, pension contributions, and ongoing training programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to resolve complex cases
- Document all interactions in CRM systems with precision
- Meet monthly performance targets for resolution times and quality
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Available for immediate start (within 48 hours)