Job Description
Join Coastal Connect Solutions as an Immediate Hire Customer Service Representative! We're seeking dynamic individuals to deliver exceptional client experiences from our Virginia Beach headquarters. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment. Start your career today – no delays!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics including response times and satisfaction scores
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with client-first mindset