Job Description
Join Omaha's fastest-growing customer service team with immediate openings! We're seeking dynamic individuals to represent our premium tech support brand. This is your chance to launch a rewarding career with industry-leading training and a supportive team environment.
Omaha Connect Solutions offers competitive compensation, comprehensive benefits, and a culture that values growth. If you're ready to start immediately and make a real impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries regarding products and services
- Document interactions accurately in our CRM system
- Collaborate with technical teams for complex issue resolution
- Maintain performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficient with Microsoft Office and CRM platforms
- Positive attitude with resilience under pressure
- Omaha area residency (for immediate onboarding)
- Pass background check and drug screen