Job Description
Join our dynamic team immediately as a Customer Service Representative at Global Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. This urgent opening offers rapid onboarding and immediate impact in a collaborative environment. Benefit from comprehensive training, competitive compensation, and opportunities for career advancement within our expanding Wichita operations.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using CRM tools
- Document interactions accurately in customer service databases
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics and response time standards
- Contribute to process improvement initiatives
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexibility to work occasional evenings/weekends
- Must pass background check and drug screening