Job Description
Join Denver Solutions Group's dynamic team as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional client experiences in our fast-paced Denver headquarters. This is a rare opportunity to start your career immediately with a forward-thinking company offering competitive benefits and growth opportunities. If you thrive in customer-centric environments and possess strong communication skills, we encourage you to apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends