Job Description
Join our dynamic team immediately! Innovate Solutions Group is seeking a motivated Customer Service Representative to join our Sacramento headquarters. This is a rare opportunity to start your career with a leading tech services provider with immediate onboarding. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
We're looking for energetic individuals with a passion for customer excellence. No experience necessary – we provide full training! If you're ready to launch your career in tech support, apply today and start your journey with us.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Troubleshoot technical issues for enterprise clients
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction metrics
- Process orders and handle billing inquiries
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Proficiency in Microsoft Office Suite
- Previous customer service experience preferred
- Availability for flexible shift scheduling
- Must pass background check and drug screening
- Valid California ID required