Job Description
Join PhillyConnect Solutions as an Immediate Hire Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced downtown Philadelphia office. This full-time position offers competitive pay, comprehensive benefits, and a chance to grow with a dynamic team. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using our CRM system and knowledge base
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Identify upsell opportunities during client interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level welcomed)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Philadelphia office
- Must pass background check and drug screening