Job Description
Join our dynamic team at Pacific Coast Solutions! We're seeking motivated individuals for immediate full-time customer service positions in sunny San Diego. No experience necessary – we provide comprehensive training. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Document all interactions accurately
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to our San Diego office
- Flexible availability including weekends
- Must pass background check