Job Description
URGENT HIRING: Start Immediately in Chicago! We're seeking dynamic Customer Service Representatives to join our downtown team. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you're a people person with a passion for problem-solving, apply today and start your career next week!
Urban Staffing Solutions specializes in connecting top talent with Chicago's leading employers. Our clients include Fortune 500 companies and innovative startups seeking exceptional customer service professionals.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer information in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document all interactions accurately in customer service databases
- Meet/exceed performance metrics for call volume and resolution time
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with strong problem-solving aptitude
- Available for flexible shifts including weekends if required