Job Description
Join our dynamic team at Pacific Solutions Group and start your career immediately! We're seeking a passionate Customer Service Representative to join our San Diego headquarters. This contract position offers rapid onboarding and the opportunity to make an immediate impact while working with cutting-edge technology in a collaborative environment.
As a key member of our client support team, you'll handle inbound inquiries, resolve issues efficiently, and deliver exceptional customer experiences. We provide comprehensive training and flexible scheduling to accommodate your needs. Perfect for candidates ready to hit the ground running!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution focus
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of company offerings
- Meet/exceed customer satisfaction metrics
- Participate in weekly performance reviews
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Available for immediate start (within 48 hours)
- High school diploma or equivalent
- Positive attitude and team player mentality