Job Description
Join Sacramento Tech Solutions as an Immediate Hire Customer Service Representative! We're seeking dynamic individuals to join our growing team and deliver exceptional support to our valued clients. This temporary position offers a fast-paced environment with potential for permanent placement. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for career changers or those seeking immediate employment in Sacramento's thriving tech sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software/hardware problems efficiently
- Process orders, returns, and service requests accurately in CRM systems
- Collaborate with technical teams to escalate complex customer issues
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening