Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking motivated Customer Service Representatives to join our Charlotte headquarters. Enjoy competitive pay, comprehensive benefits, and a fast-paced environment where your contributions make a real impact. No experience necessary – we provide paid training!
What We Offer:
- Immediate start date
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career advancement opportunities
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and maintain accurate records
- Collaborate with cross-functional teams
- Meet daily performance metrics
- Update CRM systems with customer interactions
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Ability to work flexible hours
- No prior experience required