Job Description
Urgent Opportunity: Start Immediately in Tampa, VA! Tampa Connect Solutions is seeking a dynamic Customer Service Representative to join our growing team. This immediate hire position offers competitive pay, comprehensive benefits, and a chance to make an impact. If you're ready to launch your career with a forward-thinking company, apply today!
Why Join Us?
- Immediate start date
- Comprehensive training provided
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and empathetically
- Document interactions in CRM systems accurately
- Collaborate with team to improve service processes
- Meet daily performance metrics (e.g., CSAT, resolution time)
- Identify upsell opportunities for existing clients
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and team-oriented mindset
- Availability to work flexible shifts (including weekends)