Job Description
Join our dynamic team in Portland, OR for an immediate full-time opportunity! We're seeking a Customer Service Representative to deliver exceptional experiences and drive client satisfaction. This role offers onboarding within 48 hours and competitive benefits. If you're a proactive communicator ready to hit the ground running, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and standard operating procedures
- Document interactions in Salesforce with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Availability for flexible shifts (including weekends)