Job Description
Start your career TODAY with our immediate hire opportunity in Mesa, AZ! Apex Solutions Group is seeking energetic Customer Service Representatives to join our dynamic team immediately. This role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. Help us deliver exceptional client experiences while growing your professional skills in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Pass background check and drug screening