Job Description
We're urgently seeking a dynamic Customer Service Representative to join our Atlanta team immediately! This is a high-impact role for a motivated individual ready to make an instant difference. As the first point of contact for our clients, you'll drive satisfaction through exceptional support while working in a fast-paced, collaborative environment. If you thrive on problem-solving and excel in communication, apply today – positions are filling rapidly!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document all interactions in CRM systems
- Collaborate with sales and tech teams on escalated cases
- Meet/exceed monthly performance metrics
- Train new team members on processes
- Identify improvement opportunities in customer journeys
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional written/verbal communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving abilities
- Flexible availability including weekends
- Valid driver's license (10% travel required)