Job Description
🔥 IMMEDIATE HIRE OPPORTUNITY! Join our dynamic team at Apex Solutions Group in Dallas, TX. We're seeking passionate Customer Service Representatives to start ASAP. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Don't wait – apply today and begin your new career journey tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Train on proprietary software and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (new grads welcome)
- Exceptional communication and conflict resolution skills
- Proficient in MS Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving mindset
- Available for flexible shifts including weekends