Job Description
Join our dynamic team at Apex Solutions Group with immediate openings for Customer Service Specialists in Charlotte, NC! We're seeking energetic professionals to deliver exceptional client experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and direct hire status starting immediately. Perfect for career-driven individuals ready to make an impact!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-call resolution
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed performance metrics including satisfaction scores and call efficiency
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 2 years customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce preferred) and MS Office suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving abilities with a customer-centric mindset
- High school diploma or equivalent; associate's degree preferred
- Immediate availability for full-time schedule (40hrs/week)