Job Description
Welcome to Horizon Workforce Solutions, a leading provider of business support services. We are currently expanding our team and seeking enthusiastic individuals for Direct Hire opportunities in Phoenix, Arizona. This is a fantastic chance to launch your career in a dynamic environment where no prior experience is required.
We pride ourselves on our comprehensive training programs and supportive culture. If you are a self-starter with great communication skills, we want to hear from you.
Responsibilities
- Receive and respond to customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Process orders, returns, and customer data accurately using internal software systems.
- Collaborate with team leads to meet daily and monthly performance targets.
- Maintain a professional and positive demeanor while representing the company brand.
- Identify customer needs and suggest appropriate solutions or products.
- Document customer interactions and feedback in company databases.
Qualifications
- High School Diploma or GED required; equivalent work experience accepted.
- Must be 18 years of age or older.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible shifts, including weekends and holidays.
- A valid Arizona driver's license is a plus.