Job Description
We are seeking a driven IT Support Specialist to join our growing team in Phoenix, AZ. This is a unique opportunity to secure a high-paying position without the requirement of a traditional four-year degree. If you possess the technical skills and problem-solving abilities, we want to hear from you.
As part of our team, you will play a crucial role in maintaining our digital infrastructure and supporting employees with their daily technical needs. We offer competitive compensation, comprehensive benefits, and a clear path for career advancement for those ready to excel.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, access permissions, and security protocols using Active Directory.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Respond to help desk tickets in a timely and professional manner, ensuring high customer satisfaction.
- Document technical procedures, system configurations, and incident reports.
- Collaborate with management to identify IT bottlenecks and propose efficient workflow solutions.
- Conduct basic IT training for new employees on company software and tools.
Qualifications
- Proven experience in IT support, help desk, or a related technical role (1-3 years preferred).
- CompTIA A+ certification or equivalent technical knowledge is a strong plus.
- Strong understanding of operating systems (Windows 10/11, macOS) and networking basics.
- Excellent problem-solving skills, attention to detail, and ability to troubleshoot complex issues.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Willingness to obtain additional certifications as required for career growth.