Job Description
Join our dynamic team at Apex Payment Solutions and enjoy the financial flexibility of weekly pay! We're seeking motivated Customer Specialists to deliver exceptional service in Chicago's thriving business district. This full-time role offers competitive hourly rates with direct deposits every Friday, plus comprehensive benefits including medical, dental, and 401(k) matching. Our modern downtown office provides a collaborative environment with growth opportunities into team leadership positions. If you value timely compensation and want to make a tangible impact, apply today!
Responsibilities
- Handle 40-60 inbound/outbound customer inquiries daily with professionalism
- Resolve billing and payment issues using proprietary CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95% customer satisfaction rate through solution-oriented communication
- Document all interactions in Salesforce with 100% accuracy
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed monthly KPIs for resolution time and quality metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings (until 8 PM)
- Valid Illinois driver's license for occasional client visits