Job Description
Join our award-winning healthcare team as the first point of contact for patients at our state-of-the-art Albuquerque Wellness Center. We're seeking a polished Receptionist to deliver exceptional patient experiences while managing daily front desk operations in our fast-paced, patient-centric environment.
As the face of our practice, you'll embody our commitment to compassionate care while ensuring seamless administrative workflows. This role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding network of healthcare providers.
Responsibilities
- Manage multi-line phone system and patient scheduling with precision
- Greet patients warmly and verify insurance information efficiently
- Maintain electronic health records (EHR) with strict HIPAA compliance
- Process payments and manage billing inquiries
- Coordinate with medical staff for patient flow optimization
- Order office supplies and maintain reception area appearance
- Resolve patient concerns with empathy and professionalism
Qualifications
- Minimum 2 years experience in medical/receptionist role
- Proficiency with EHR systems (Epic/Meditech preferred)
- Exceptional communication and conflict resolution skills
- Strong attention to detail with multi-tasking ability
- Knowledge of HIPAA regulations and healthcare compliance
- Professional demeanor with ability to remain calm under pressure
- High school diploma or equivalent required
- Bilingual (English/Spanish) highly preferred