Job Description
We are seeking a dynamic and detail-oriented Front Desk Agent to join our luxury hotel team in the heart of Miami. If you are looking to start your career in the United States and want to work in one of the most vibrant cities in the world, this is your opportunity.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest has a memorable stay. We offer a supportive environment and visa sponsorship support for qualified international candidates looking to relocate to the USA.
Why Apply?
- Immediate start available for the right candidate.
- Competitive hourly wage with performance bonuses.
- Meals provided on duty.
- Opportunity for career growth within a top-tier hospitality brand.
Don't miss this urgent hiring opportunity in sunny Miami!
Responsibilities
- Check guests in and out efficiently, verifying identity and collecting payments.
- Answer phone calls and emails promptly, answering inquiries about hotel services and local Miami attractions.
- Resolve guest complaints or issues with patience and professionalism.
- Maintain a clean and welcoming reception area at all times.
- Assist with concierge services, including restaurant reservations and transportation arrangements.
- Process and post charges to guest accounts accurately.
Qualifications
- High school diploma or equivalent; hospitality experience is a plus.
- Fluent in English (verbal and written) to communicate effectively with guests and staff.
- Previous experience in customer service or hotel operations preferred.
- Strong computer literacy and proficiency with Property Management Systems (PMS).
- Must be available to work flexible shifts, including weekends and holidays.
- Valid US work authorization or eligibility for visa sponsorship.