Job Description
Join GlobalTech Solutions as a Foreigner-Friendly Tech Support Specialist and start your career in NYC tomorrow! We proudly sponsor visas and welcome diverse talent from around the world. As a leader in innovative IT solutions, we provide comprehensive onboarding, cultural integration support, and career advancement opportunities for international professionals.
Enjoy our modern Manhattan office with flexible working hours, comprehensive health benefits, and relocation assistance. Our inclusive environment celebrates diversity and offers mentorship programs to help you thrive professionally and personally in the Big Apple.
Responsibilities
- Provide exceptional technical support to global clients via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems and maintain knowledge base
- Collaborate with cross-border teams on complex technical escalations
- Conduct remote diagnostics and system maintenance
- Train clients on new technologies and best practices
Qualifications
- Bachelor's degree in IT, Computer Science, or equivalent experience
- 2+ years of technical support experience
- Proficiency in English (written/spoken)
- Valid work authorization (visa sponsorship available)
- Experience with Windows/macOS/Linux environments
- Strong problem-solving and communication skills
- Certifications (CompTIA A+, Network+) preferred