Job Description
Join our diverse team at GlobalTech Solutions, where international talent thrives! We're seeking a Foreigner-Friendly IT Support Specialist to provide exceptional technical assistance to our global workforce. Located in vibrant San Antonio, TX, we offer visa sponsorship assistance and a welcoming environment for expatriates. You'll be the first point of contact for troubleshooting hardware/software issues while collaborating with cross-cultural teams. If you're passionate about technology and value workplace diversity, apply today to launch your American career!
What We Offer:
- Comprehensive visa sponsorship support
- Cultural onboarding program
- Competitive salary with performance bonuses
- Health/dental/vision insurance
- Professional development stipend
Responsibilities
- Diagnose and resolve hardware/software issues across international teams
- Provide remote and on-site technical support to employees
- Manage IT inventory and asset lifecycle
- Document technical procedures in knowledge base
- Collaborate with global IT infrastructure teams
- Train users on new technologies/systems
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in technical support/helpdesk roles
- Proficiency with Windows/macOS/Linux environments
- Experience with cloud services (Azure/GCP)
- Strong cross-cultural communication skills
- CompTIA A+/Network+ certification preferred
- Basic network troubleshooting knowledge
- Ability to work flexible hours for global teams