Job Description
Launch your career in Austin's booming tech scene with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic team as IT Support Specialists. This direct hire full-time position offers competitive compensation, comprehensive benefits, and mentorship from industry veterans. Work in our state-of-the-art downtown Austin office while gaining hands-on experience with cutting-edge technologies. Perfect for recent graduates eager to build a solid foundation in IT operations and cybersecurity.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document technical issues and resolutions in IT service management tools
- Collaborate with cross-functional teams to implement IT solutions
- Participate in cybersecurity awareness initiatives
- Support inventory management of IT assets
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts and protocols
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly