Job Description
Join our dynamic team at GlobalTech Solutions Inc. and kickstart your career in the heart of America! We're seeking motivated Foreigner-Friendly IT Support Specialists to join our Kansas City headquarters. As a globally-minded company, we celebrate diversity and provide comprehensive onboarding support for international professionals. Enjoy competitive benefits, visa sponsorship assistance, and a collaborative environment where your skills thrive. Apply today and start your new adventure tomorrow!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve IT issues via phone, email, and remote support
- Install, configure, and maintain workstations and peripherals
- Document technical procedures and maintain service desk tickets
- Collaborate with cross-functional teams to ensure seamless operations
- Train end-users on new technologies and best practices
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and cloud platforms
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills in English
- Valid work authorization for US employment (visa sponsorship available)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Certifications (CompTIA A+, Microsoft 365) preferred