Job Description
Join our diverse team at GlobalTech Solutions Inc. and start your career tomorrow! We're seeking a dedicated Foreigner-Friendly IT Support Specialist to serve our growing international client base in Indianapolis. Enjoy comprehensive relocation assistance, visa sponsorship eligibility, and a welcoming environment that celebrates cultural diversity. As a leader in tech innovation, we provide clear onboarding and career growth opportunities for talented professionals worldwide.
Responsibilities
- Provide Tier 1-2 technical support for international clients via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows and Mac environments
- Document cases in CRM systems and maintain accurate technical documentation
- Collaborate with cross-functional teams to resolve complex technical escalations
- Train users on company software and security protocols
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate degree in IT or equivalent experience required
- Minimum 2 years technical support experience
- Valid US work authorization (visa sponsorship available for eligible candidates)
- Proficiency in English and at least one additional language
- CompTIA A+ or similar certification preferred
- Experience with ServiceNow or similar ticketing systems
- Strong problem-solving skills and cultural sensitivity