Job Description
Join GlobalTech Solutions, a leading tech firm committed to diversity and inclusion! We're urgently hiring a Foreigner-Friendly IT Support Specialist in Durham, NC. Enjoy competitive benefits, visa sponsorship eligibility, and a welcoming multicultural environment. Perfect for international professionals seeking career growth in the US tech hub!
Responsibilities
- Provide technical support for hardware/software issues across global teams
- Manage system installations, configurations, and troubleshooting
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams to resolve technical challenges
- Train employees on cybersecurity best practices
- Monitor network performance and security protocols
Qualifications
- Associate degree in IT or equivalent experience
- 2+ years in IT support/helpdesk roles
- Proficiency in Windows/macOS and cloud platforms
- English fluency (written/spoken)
- Valid work authorization or visa sponsorship eligibility
- Customer service mindset and problem-solving skills
- Basic networking knowledge (TCP/IP, DNS, VPN)