Job Description
Join our dynamic team in Fort Wayne with no degree required! We're seeking motivated individuals for flexible part-time customer service roles. Enjoy work-life balance with evening and weekend hours while gaining valuable experience in a supportive environment. Perfect for students, parents, or anyone seeking supplemental income. Comprehensive training provided!
Our company values reliability and a positive attitude above formal qualifications. You'll handle inquiries, resolve issues, and ensure customer satisfaction through multiple channels. This role offers growth potential and a stable work schedule tailored to your availability.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with team members to resolve complex cases
- Process orders and returns following company protocols
- Meet performance metrics for response time and resolution
- Identify trends and report recurring issues to management
Qualifications
- High school diploma or equivalent (no degree required)
- Strong communication and interpersonal skills
- Ability to work independently with minimal supervision
- Proficient in basic computer applications
- Flexible schedule availability including evenings/weekends
- Customer service experience preferred but not mandatory
- Reliable transportation to our Fort Wayne location
- Positive attitude and problem-solving mindset